Examining the concept of patient satisfaction in patients with a diagnosis of schizophrenia: a qualitative study

AIMS AND METHOD Ten people with a diagnosis of schizophrenia were interviewed. The interviews were analysed qualitatively with the aim of examining the concept of patient satisfaction in the context of a recent in-patient admission. RESULTS The analysis identified two themes that influenced the expression of patient satisfaction: external factors and internal factors. The theme of external factors contained four categories: fear of violence, communication with staff, lack of autonomy and ward routines. The theme of internal factors comprised participants’ conceptions and expectations.